Returns

1. Eligibility for Returns

We accept returns for unopened items in their original packaging. Returns must be initiated within 7 days of delivery to be eligible for processing.

2. Return Shipping Costs

· If Muscle Finesse Wholesale is at fault (e.g., incorrect items were sent), we will cover the cost of retrieving the goods.

· In all other cases (e.g., unwanted goods), the customer is responsible for covering the return shipping costs.

3. How to Initiate a Return

To start the return process, please email sales@musclefinessewholesale.com with the following details:

· Account number

· Order number

· Reason for return

· Images (where applicable)

A member of our customer service team will review your request and provide further assistance.

4. Processing Returns

· Once the returned items are received and inspected, a credit note will be issued to your account.

· Shipping costs are non-refundable and will not be included in the credited amount.

5. Non-Returnable Items

· Opened goods cannot be returned. This includes cases of products where the outer plastic seal has been broken.

· Products must be unopened and in their original condition to qualify for a return.

6. Faulty or Incorrect Items

· If you receive a faulty product, we will aim to replace it where possible or issue a credit note.

· Proof of the product's fault (e.g., photos) is required before a replacement or credit can be processed.

For any questions or assistance with returns, please contact us at sales@musclefinessewholesale.com.

This process ensures that returns are handled smoothly and efficiently, maintaining our commitment to excellent customer service.